Vessel Documentation

NVDC Customer Satisfaction Survey 

Submitted by the National Vessel Documentation Center

The NVDC is dedicated to continuous improvement in the processing of all our products.  We strive to ensure your interactions with the NVDC are performed with professionalism, respect, and that we provide you with correct information.  The NVDC recently developed a survey for our customers.  In this survey, we want to know if our customer service met your expectations, did we answer your questions and concerns, and was our phone staff courteous and knowledgeable.  We also are interested in knowing if you used a third-party entity—rather than working directly with NVDC—to receive your Certificate of Documentation.    

The U.S. Coast Guard’s (USCG) National Vessel Documentation Center (NVDC) is the only entity that issues vessel’s a Certificate of Documentation (COD).  The Coast Guard is aware that there are third-party companies that will submit your application for vessel documentation at an additional cost outside of the user fees collected by the USCG.  However, third-party agents are not allowed to issue CODs.  Follow this link to review the user fees that are collected by the USCG.  

Customer Feedback Survey

This blog is not a replacement or substitute for the formal posting of regulations and updates or existing processes for receiving formal feedback of the same. Links provided on this blog will direct the reader to official publications, such as the Federal Register, Homeport and the Code of Federal Regulations. These publications remain the official source for regulatory information published by the Coast Guard.

Categories: Vessel Documentation

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